Carriers’ Frequently Asked Questions

Carriers’ Frequently Asked Questions:

Check out the most frequently asked carrier questions here. If you can’t find the answer you are looking for, please feel free to contact us at 1-877-676-8545.

What types of trailers and services do you provide?

The diverse requirements of our customers create opportunities for all trailer types, in addition to the need for specialized services. Whether you are an Owner-Operator or a Private Fleet, we can support virtually any service or trailer type.

Specialized Services

Expedited
LTL Reefer and Dry
Oversize
Drop Trailer
Cross-Border (Canada/Mexico)
High Risk/High Value
Drayage
Warehousing
Cross Docking
Final Mile
Trailer Rental
Power-Only
Lift Gate
Driver Assist

Trailer Types

Dry Van
Reefer or Temperature-Controlled
Reefer Cargo Van
Flatbed (all types)
Specialized Open Deck
Dry Straight Truck

How can I find and book loads?

RWIL offers the best in convenience with access to our load board, posting over thousands of loads each week. With a RWIL Carrier Portal account, you’ll be able to view rates on select lanes and book instantly from our load board with Book It Now. You can call 1.877.676.8545 and select “Option 2” to speak directly with a team member, 24/7, to learn more.

How can I send a load status?

You have 2 ways you can submit a load status update.

Call your RWIL rep at 1.877.676.8545, choose “Option 1” and a team member will be happy to assist you 24/7.
Email your RWIL rep at tracking@rwilogistics.com

Do you have any Quick Pay options?

Our standard pay terms are 28-days, but sometimes you need it sooner. For that reason, we offer a 3-day pay option at 4% of the gross pay of the load. Contact your carrier representative to learn more.

What documents do I need to send to RWIL to process my payment?

RWIL invoice or RWIL rate confirmation
Signed Bill of Lading (BOL)
Lumper receipts (if applicable)
Scale tickets (if applicable)
Any other necessary load documents with receipts for reimbursement

How do I send documents?

There are 3 electronic paperwork submission methods:

Email to rwiscan@rwilogistics.com (unmonitored mailbox)
Utilization of Truckstop scanning at any supporting location. Email carrier@rwitrans.com to request our Broker ID cover page.
TRANSFLO desktop or mobile app.Benefits to using TRANSFLO services:
- Get paid faster – document capture and end-to-end visibility.
- Free to download and free to use!
- Total control of your documents because you keep your original paperwork.
- Ability to confirm that your invoices arrived for processing with the confirmation number provided.

Download the desktop or mobile app and use our company ID of RWITV

Desktop: Install, Register, and Configure Velocity Client (transflo.com)

Mobile: Transflo Mobile+ | Supply Chain Management App